FAQs

Frequently Asked Questions

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

Please contact our sales team at +852 2468 2692.

All instruments come with 12 months limited warranty after the delivery date.

Unless you are an experienced user. Otherwise, please contact our service team.

Yes, for more information, please contact our sales team

iCare Home is for the patient who needs to check their IOP daily at home.

Earn Will is taking care of Hong Kong and Macau’s Market only. And we can transfer your inquiry to your local distributor.